Privacy Policy

Privacy Statement

Extol Global Pte Ltd, the owner of extolglobal.com, is committed to protecting your privacy and we will demonstrate reasonable care and respect in our treatment of any personal data that we may obtain from you.

This Privacy Policy outlines Extol Global Pte Ltd’s policy and responsibility in relation to the collection, use and disclosure of your personal data in accordance with the Personal Data Protection Act 2012 (Act 26 of 2012) and any subsidiary legislation (the “Act”).

From time to time, we may require your personal data (i.e. data which may identify you personally) when you deal, interact or transact with us e.g. if you participate in activities organized by Extol Global Pte Ltd. Your participation in such activities is completely voluntary and you therefore have a choice in submitting your personal data.

1. Types of Personal Data Collected

The types of personal data that Extol Global Pte Ltd collects depend on the purposes/occasions for the collection or the nature of the activity/transaction involved. Examples of Personal Data may include your public IP address, full name and address, email address and location data.

If you provide personal data relating to a third party (e.g. information about your dependent, spouse, children and/or parents) to us, you represent and warrant that the consent of that third party has been given/obtained for our collection, use and disclosure of their personal data in connection with the purposes specified below and that such personal data is accurate and complete.

2. Purposes for Collection, Use and Disclosure

Purposes

Generally, Extol Global Pte Ltd may collect, use and/or disclose personal data for the following purposes:

• To facilitate redemption activities. For instance, if you wish to redeem an item from us at any Extol Global Pte Ltd branches, your personal data is collected and/or used to verify your identification and process your redemption.
• To facilitate lucky draws or other contests or activities conducted by Extol Global Pte Ltd. For instance, if you participate in a lucky draw, your personal data may also be used to contact you or to notify you subsequently if you win a prize.
• To improve our services. For instance, if you participate in our surveys, we may use your feedback/suggestions to improve the shopping experience at Extol Global Pte Ltd.
• To inform you of Extol Global Pte Ltd’s promotions and updates. For instance, if you subscribe to Extol Global Pte Ltd’s mailing list, we may communicate with you via e-mail updates in relation to special offers or activities offered by us.
• To process and respond to your enquiries, feedback, requests, complaints or incident reports. For instance, if you send feedback to Extol Global Pte Ltd, we may use your contact information to communicate with you.
• To generate internal reports such as annual, operational or management reports.
• For security purposes. For instance, if you enter Extol Global Pte Ltd’s premises, surveillance cameras may capture your images. You photographs may also be captured if you attend events or activities held on Extol Global Pte Ltd’s premises.
• To resolve any disputes which may arise between Extol Global Pte Ltd and you.
• For any investigation or proceedings where your personal data is relevant. For instance, if you wish to report to us an incident at Extol Global Pte Ltd’s premises, we may collect your particulars to respond to you or conduct further investigations.
• To process and administer any insurance claims or payments arising under or in connection with incidents.
• To comply with applicable laws.
• For evaluative purposes as defined under the Act;
• For other specific purposes for which your personal data was provided.

Disclosure to Third Parties

This website may contain links to third party, whose data protection and privacy practices may differ from Extol Global Pte Ltd. We are not responsible for the content and privacy practices of such other websites and encourage you to read the privacy statements of those sites.

Extol Global Pte Ltd may disclose your personal data to law enforcement or government agencies for security/legal purposes. Extol Global Pte Ltd also has the right to share your personal data as is necessary to prevent a threat to the life, health or security of an individual. Extol Global Pte Ltd may disclose personal data, as is necessary, to investigate suspected unlawful activities including but not limited to fraud and intellectual property rights infringement

3. Updates to Privacy Policy

Extol Global Pte Ltd reserves the right to amend this Privacy Policy from time to time without prior notice. Please check for updates to this Privacy Policy each time you use our website. If you disagree with the changes, please discontinue use of our website. If you continue using this website after changes to this Privacy Statement have been made, such use will constitute acceptance of the updated Privacy Statement.

Please contact us at hp@extolglobal.com if you have any enquiries or feedback on our Privacy Statement, data protection policies and procedures.